Refund policy

At DYNALITH, we want you to be satisfied with your purchase. If your order does not meet your expectations, you may request a return within 30 days of the date your order is delivered.

30-Day Return Policy

You may request a return within 30 days after delivery.

To be eligible for a return, the item should be:

Unused and in its original condition
Clean and free from stains, odors, damage, or excessive wear
Returned with the original packaging when reasonably available
Accompanied by the order number or other purchase information

Items that have been used, washed, altered, damaged after delivery, or otherwise returned in a condition that prevents them from being resold may not qualify for a refund.

How to Request a Return

Before sending an item back, please contact us at hello@dynalith.us.

Please provide:

Your order number
The name or email address used for the order
The item you would like to return
The reason for the return
Photos of the item when relevant to the request

Our customer service team will review your request and provide return instructions if the return is approved.

Please do not send products to the business address listed on our Contact Us page unless our customer service team specifically instructs you to do so.

Return Shipping

For a return due to a change of mind, ordering the wrong item, or another reason that is not caused by a product defect or fulfillment error, the customer is generally responsible for the cost of return shipping.

If an item arrives damaged, defective, incorrect, or materially different from what was ordered, please contact us as soon as possible. We may request photographs or other information so that we can review the issue and determine the appropriate resolution.

Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

If the return is approved, the eligible refund will be issued to the original payment method.

Refund processing time may vary depending on your payment provider or financial institution after the refund has been issued by us.

Original Shipping Charges

Original shipping charges are generally non-refundable for voluntary returns or returns resulting from a change of mind.

If the return is related to an error on our part, such as an incorrect item being sent, we will review the circumstances and determine the appropriate resolution.

Damaged or Incorrect Items

Please contact us promptly if your order arrives damaged, defective, or incorrect.

To help us resolve the issue efficiently, please include your order number and clear photographs of the product and packaging when applicable.

Depending on the circumstances, we may provide a replacement, refund, or other appropriate resolution.

Exchanges

If you would like a different item, size, color, or style, please contact us before returning your original purchase. Depending on availability, we may provide instructions for an exchange or recommend returning the original item and placing a new order.